Monique Morrison
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Activity overview
Latest activity by Monique Morrison-
Monique Morrison created a post,
An error occurred: Security error
When you see a security error message that mean that some of the security settings on the phone are not setup correctly. This usually has to do with the phone’s date and time. You need to check you...
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Monique Morrison created a post,
How to Enroll a new User
A person can only log in and use the application if he has been enrolled as an application user. Contact the GV support desk for an enrollment barcode for the new user.
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Monique Morrison created a post,
NullPointer: Exception
This is a bug in the mobile application. Ask the user to synchronize the application. In the application, go to Menu -- > Synchronize. If the status indicator doesn’t turn back to green (and the e...
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Monique Morrison created a post,
Tree Error: Typical Tree error related message: NO_REL_OBJ
The Tree error message usually appears when there is corrupt data queuing up on the server side. Alternatively there might be a bug in the mobile application. When you see the Tree Error Message, t...
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Monique Morrison created a post,
Failed to Start: The application didn’t start up correctly.
Ask the user to exit the application and open it again. If the user sees a message: “Allow application to open application?” Simply Select “Yes”.
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Monique Morrison created a post,
Unable to communicate with server (Error #)
When your handset cannot connect to the server this means that there might be a temporary connection error or many handsets are trying to connect to the server simultaneously. This creates connecti...