This page contains questions and answers most frequently asked by users or farmers.
|1. Does the farmer get charged to receive sms?||No, the Agribusiness where the farmer is registered will pay for all the outgoing SMS to farmers. It is called Reverse Billing.|
|2. If paid using MPESA, between the company and the farmer who will be charged the withdrawal charges?||The farmer will be charged the standard MPESA withdrawal charges.|
|3. How long will the paymen take from the point of delivery at the buying center through the MPESA platform?||Payment will happen between 0 - 10 minutes after transaction. In case you don't receive payment in that time, call or go to the buyer who bought your crops.|
|4. Can a farmer use a non Safaricom line?||No, the service is only available for Safaricom customers.|
|5. In case there is a system delay, or poor network, what is the escalation process for the farmer?||In case the farmer does not receive any communication or MPESA payment, call the buyer/Milk Grader who bought your crop. The buyer will then follow up with the relevant office on the cause of the delay.|
|6. What if I have not received any SMS communication, e-receipt or MPESA payment in my phone?||If a farmer does not receive any message, first confirm that there is mobile network at the location they are in. If there is no network, should they move to a network area they will receive the messages. In the event that there is network and they have not received any messages, they should check their message inbox to see if it is full with messages. If this is the case, the farmer can delete a few of the messages to create space in the inbox. Once this is done the farmer will receive the messages. However, if this is not the case, the farmer needs to confirm the details, including mobile number provided.|
|7. Do farmers need to buy the smartphones to enjoy the services of the platform?||No, farmers can enjoy the platform services using the phones they have which can also be a basic as the 'mulika mwizi'>|